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Position: Customer Service Specialist
Organization: Mama Earth Organics
Location: Peterborough, Ontario


About Us:

We're creating an alternative, locally-based, food system in Toronto. We partner with local organic farms and like-minded local businesses and artisans, and deliver local, organic, small-scale grown or produced food that tastes really good. We deliver directly to our member's homes, throughout the GTA, on a weekly basis from our 20,000 sq. ft headquarters located in East Toronto. We are a fast growing company working to realize some exciting and ambitious plans in the coming few years. We’re a progressive organization focused on the overall happiness, health and balance/mindfulness of our 90+ staff.

Since 2017, Mama Earth Organics has been a certified B Corporation — a community of companies using business as a force for good. B Corps work toward reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

The Role and responsibilities:

We deliver to thousands of homes each week in Toronto and surrounding area. Our Administrative and Customer Service team works here in Peterborough. We’re well known for the way we treat our customers (we have hundreds of reviews online and on Facebook – they’re all amazingly good). Our customers are all super nice people. In this role you’ll get to communicate with them each day.

We have a small group of very nice – and super smart – people that you’ll be working with each day (there’s usually 6-7 of us engaging and communicating with customers at any given time throughout the day). The position consists (after the initial training) mainly of the following:

  • Responding to customer enquiries via email (and phone)
  • Signing up new customers (no cold calling)
  • Helping to determine where problems occur
  • Updating customer accounts and preferences
  • Providing customers with information about our farms and produce


  • Office experience
  • Computer literate (quick and very comfortable with computers)
  • Excel proficiency an asset
  • Strong ability to multitask
  • Problem solver
  • Logical/analytical
  • Detailed oriented
  • Proactive
  • Interest/knowledge in organics/environment/local food an asset
  • Positive, naturally happy
  • Must love animals (we have office pets)

What’s In It For You:

  • You’ll be putting more food dollars into local farms so they can continue to grow the most nutritious and delicious produce while preserving farmland and biodiversity in Ontario.
  • You’ll be supporting the creation of a local food system, built on principles of sustainability and biodiversity, and demonstrating that this can be both financially sustainable for farmers and affordable for consumers
  • You’ll be joining a thriving business driven by an experienced leadership team who have built successful businesses
  • You’ll be joining a team of talented, fun people who take pride in supporting the Local Food System one crazy fresh produce basket at a time

Things You Should Know

  • You will work approximately 20-30 hours per week to cover a maternity leave with the possibility of an ongoing position after leave coverage ends (this will include evenings until 7pm, and weekends).
  • Starting rate is $17.00/hr and we offer staff pricing on all our organic produce and food.
  • AND – you’ll work with an amazingly nice, smart and engaged group of people.
  • Starting date is as soon as we find the perfect person.

How do You Apply?

Please forward your cover letter, describing why you would be a good fit for this position, and resume to . Bonus points for submitting them in one pdf. We kindly ask that you apply to us via email only, please no phone calls. Thank you very much for your interest and good luck!

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Remarque: Cette publication est présentée telle quelle et à des fins d'informations générales seulement. People et Planet (aussi connu sous le nom de ''FoodWork")'') n'est pas responsable du contenu, de la précision, du délai de réponse, de l'exaustivité, de la légalité, de la fiabilité, de la qualité ou de la pertinence de cette publication. Nous n'évaluons pas ou n'approuvons pas les organisations ou individus concernés. Si vous décidez d'accepter une offre d'emploi, de bénévolat ou tout autre offre, vous le faites à vos propres risques et il est de votre responsabilité de prendre toutes les mesures requises pour vous protéger contre toute blessure, abus, non-paiement, ou toute autre perte. Veuillez lire en détail tous les termes et conditions.

Current status: Open/apply now.   Date publiée : Jul 25 2020    Numéro : 57126